Responsible Gambling

Internet Compliance Assessment Program (iCAP)

Backed by NCPG’s expertise, iCAP is a U.S. accreditation for best practice in online gambling player protection.

iCAP

The iCAP accreditation is based on the Internet Responsible Gambling Standards, which were devised by a panel of gambling harm prevention experts from around the world. The primary focus of the iCAP process is consumer protection. Ensuring that your customers, from the time they join, are able to gamble safely.

iCAP accreditation is open to any online gambling operator who is licensed or regulated in a US jurisdiction. Certification lasts two years. 

Benefits of iCAP Accreditation

Apply for iCAP

  • Ensure you are meeting best practices in offering customers a wide range of tools and services to keep them safe when gambling.
  • Provide enhanced guarantees to regulators and shareholders that the potential for harm is being addressed and minimized.
  • Demonstrate to your staff that their employer is committed to safer gambling and the work they do is not contributing to harming vulnerable populations.

iCAP Accreditation Process

  • An assessment framework across player protection processes, tools, responsible gambling policies and trainings completed by the applicant.
  • An audit of the framework by independent specialists, responsible gambling consultancy, Gambling Integrity.
  • An evaluation of overall compliance by the National Council on Problem Gambling.

Recipients of iCAP Accreditation

Georgia Lottery

iCAP Accredited

November 2020 – October 2024

Jackpocket Casino

iCAP Accredited

January 2024 – January 2026

Jackpocket Lottery

iCAP Accredited

October 2022 – October 2024

Jackpot.com

iCAP Accredited

October 2022 – October 2024

Kentucky Lottery

iCAP Accredited

April 2022 – April 2024

Lotto.com

iCAP Accredited

November 2023 – November 2025

Michigan Lottery

iCAP Accredited

October 2022 – October 2024

Pennsylvania
Lottery

iCAP Accredited

May 2022 – May 2024

Chip Polston, Senior Vice President, Communications, Public Relations and Social Responsibility for Kentucky Lottery Corporation

This was an absolute game changer when we were setting up our program — iCAP very clearly laid out what the elements of a highly responsible platform would look like, and basically gave us the road map to use moving forward.