National Problem Gambling Helpline Modernization Project
This modernization project will enable NCPG to increase awareness of and improve access to high-quality services received by individuals, families and communities impacted by problem gambling.
In 2021, calls to the National Problem Gambling Helpline increased by 43%, texts increased by 59.8% and chat volume increased by 84.1%. As states expand legalized sports betting, we expect these numbers to continue to grow.
It’s crucial that the people reaching out for help are quickly connected with excellent care. As a unified network, the National Problem Gambling Helpline will facilitate the process of directing people impacted by problem gambling to resources and local referrals.
Helpline Core Principles
Mission
To tie together state and regional call centers to ensure every jurisdiction is covered and that every caller always has free access to help.
Purpose
To provide a single point of access to problem gambling help for people anywhere in the U.S. via call, text or chat, 24/7/365.
Vision
To create a caller-centric system that facilitates access to help and allows streamlined marketing across all materials, regardless of the organization or location.
Goals of the Helpline Modernization Project:
- Improving access to useful services for people who are struggling.
- Ensuring that the helpline is held to a high standard of care, 24/7/365.
Helpline Modernization Forums
As the modernization project rolls out, input from key stakeholders is crucial. To make sure that we hear every perspective, we’re hosting monthly virtual forums where we’ll give an update on recent helpline activities and open the floor to questions and feedback.
Register for October Helpline Modernization Forum
Join us for the Monthly National Problem Gambling Helpline Modernization Forum. At the top of the hour, NCPG Staff will give an update on the status of the National Problem Gambling Helpline Modernization Project activities and will then open the floor to questions and comments from the audience.
National Problem Gambling Helpline Analytics Dashboard
The National Problem Gambling Helpline Analytics Dashboard serves as a tool to track data and analyze traffic to the National Problem Gambling Helpline Network.
Helpline Data Sharing
Committed to both progress and privacy, the Helpline Data Sharing Policy governs the responsible use and sharing of anonymous data collected from helpline calls, chats, and texts. This policy details the measures taken to protect user confidentiality and outlines the clear process for eligible individuals and organizations to request data for research and analysis aimed at improving problem gambling support and policies.