NCPG will utilize 1-800-522-4700 as the National Problem Gambling Helpline™ number after September 29, 2025, until a permanent solution can be determined. This number has been in continuous use for decades and connects calls, texts, and chats to the robust network of 28 contact centers across the country.

The Council on Compulsive Gambling of New Jersey (CCGNJ) will assume sole authority over routing for calls made to 1-800-GAMBLER. Please reach out directly to CCGNJ to determine how they intend to manage 1-800-GAMBLER routing for the state(s) you serve to ensure your population does not experience gaps in service. 

NCPG will be legally required to disconnect the routing system for text messages sent to 1-800-GAMBLER at 11:59pm on September 29, 2025. Texts to 1-800-GAMBLER will be undeliverable until a new routing system has been established to service the number. Please reach out directly to the Council on Compulsive Gambling of New Jersey to determine how they intend to service text messages to 1-800-GAMBLER for the state(s) you serve to ensure your population does not experience gaps in service. 

There will be no change or interruption to the National Problem Gambling Helpline™ chat system as it is not connected to a phone number. NCPG will continue to oversee and manage all chat messages that come into the National Problem Gambling Helpline™ through the existing network routing infrastructure. 

As the owner of the 1-800-GAMBLER trademark, the Council on Compulsive Gambling of New Jersey (CCGNJ) has the legal authority to restrict or penalize unapproved use of the number in advertising, educational materials, and health resources at any time. Please reach out directly to CCGNJ to determine your ability to utilize the 1-800-GAMBLER trademark. 

NCPG is unable to provide guidance on this matter due to conflicting legal requirements between trademark and regulatory obligations. Questions about compliance with state requirements should be directed to your state regulator. Questions about the use of the 1-800-GAMBLER trademark should be directed to the Council on Compulsive Gambling of New Jersey. 

NCPG will make a set of promotional assets available initially to support the transition to 1-800-522-4700 as the National Problem Gambling Helpline™ number. A more robust promotional toolkit will be developed once a permanent number has been determined. 

No, after September 29, 2025, 1-800-GAMBLER will no longer be the National Problem Gambling Helpline™ number. NCPG will continue to operate and maintain the National Problem Gambling Helpline™ Network under 1-800-522-4700.