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NCPG Webinar with iCarol: Millennials Aren’t Killing the Helpline Industry (But They Are Changing It!)
Sep 24 @ 1:00 pm – 2:00 pm

NCPG Webinar – Helplines: New Technology & iCarol

Presented by:
Keith Whyte
NCPG Executive Director

and iCarol

Tuesday, September 24
1:00-2:00 PM EDT

FREE for NCPG Members 
$59 for Non-Members

Since the 1960’s, local telephone helplines have served as a source of support to people who need help working through a wide range of issues. Thanks to these organizations, people have gotten help in their time of need, and countless lives have been changed–or even saved– thanks to helplines.

These organizations now have challenges facing them that they may not have envisioned years ago. The technological advances of the last 20 years have changed so much about the way we live our lives and communicate with one another. Younger generations’ embrace of new technology has made live chat, SMS/Texting, and self-service modules on websites the norm, while voice calls decline in popularity. Improvement to communication infrastructure and greater connectivity and awareness of public health issues has increased demand for, and development of, nationally available helpline services.

Join iCarol and special guest Keith S. Whyte, Executive Director of the National Council on Problem Gambling (NCPG), for a webinar on how new technology and generational shifts are changing helpline work, and the critical role of local center representation within nationally available helpline services.

We will review:

  • The Millennial Generation – who are they really?
  • Why “Messaging?”
  • SMS/Texting popularity, by the numbers
  • Nationwide helplines – benefits and considerations
  • “Think Globally, Act Locally” – The critical role of local center participation in national networks

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