NCPG has adopted 1-800-MY-RESET as the National Problem Gambling Helpline™.

Existing National Problem Gambling Helpline access points, including 1-800-522-4700, will remain active to ensure continuous access to care.

1-800-MY-RESET was selected for its neutral, non-stigmatizing, and user-defined qualities, signaling that individuals can reach out for support at any point in their relationship with gambling. 1-800-MY-RESET reinforces that the National Problem Gambling Helpline™ is available at any stage—whether someone is worried about themselves, concerned about a family member, or simply looking for trusted guidance. Making the National Problem Gambling Helpline™ number easier to remember and more accessible is a practical, meaningful step toward reducing barriers to care.

NCPG adopted a new, easy-to-remember helpline number to create a clearer, more consistent pathway to support nationwide. A single national number helps reduce confusion, improves memorability, and makes it easier for individuals to access care.

Yes, 1-800-MY-RESET is now live and operational to receive calls.

NCPG has obtained full ownership of 1-800-MY-RESET and remains responsible for its stewardship and nationwide coordination.

No, 1-800-522-4700, will remain active to ensure continuous access to care.

Adoption is not required; however, NCPG strongly encourages stakeholders to adopt and promote the new National Problem Gambling Helpline™ number wherever possible. Broad adoption helps create a consistent, easy-to-access pathway to support—making it easier for consumers to find help quickly and without confusion.

NCPG encourages regulators to authorize the promotion of 1-800-MY-RESET in digital and multi-jurisdictional advertising. 1-800-MY-RESET offers one memorable point of access to care, rather than listing many different helpline numbers in an advertisement.

When you contact 1-800-MY-RESET, your call is answered by trained professionals who specialize in helping individuals with gambling-related issues. These individuals are knowledgeable about problem gambling and can provide support, information and resources to help address your gambling-related concerns.

NCPG developed a small set of promotional assets available to support the initial transition to 1-800-MY-RESET as the National Problem Gambling Helpline™ number, which can be accessed here. Additional education and awareness efforts related to 1-800-MY-RESET will roll out throughout 2026 and 2027.