The National Council on Problem Gambling operates the National Problem Gambling Helpline Network (1-800-522-4700). The network is a single national access point to local resources for those seeking help for a gambling problem. The network consists of 28 call centers which provide resources and referrals for all 50 states, Canada and the US Virgin Islands. Help is available 24/7 and is 100% confidential.
In March 2015, NCPG added text and chat services to the National Problem Gambling Helpline Network. These features will enable those who are gambling online or on their mobile phone to access help the same way they play. By adding text and chat alongside the existing voice network, NCPG will expand accessibility and increase privacy for users. The new text and chat will be integrated into our existing distributed network of state and regional call centers that cover the entire country. One call, text or chat will get you to problem gambling help anywhere in the U.S. 24/7/365. The next generation of gambling help and hope is coming to NCPG!
Helpline Network Call Center and Supervisor List – March 2015: Information on where each call center is located and the states that they serve.
Policies and Procedures: Each call center must follow certain procedures in order to answer Helpline calls.
Helpline Committee: Learn more about the Helpline Committee that stands behind the operations of the National Problem Gambling Helpline and their goals to maintain an efficient Helpline.